1. SITE AGREEMENT
The agreement is between www.willowandblair.com, and the user.
It is essential you carefully read and agree to the Booking Terms & Conditions. These form a component of the contract you enter in to when making travel reservations with Willow & Blair (“the Tour Operator”). The Willow & Blair website (the “Site”) is comprised of various web pages offered to you on condition on your acceptance without modification in the terms, conditions, and your agreement to such terms. By booking a Tour you acknowledge that you have read, understood, and agree to be bound by these terms. If a booking is made on behalf of other participant (s), you guarantee that you have the authority to accept these terms on behalf of the other participants in your party.
We offer women the opportunity to travel with other women, to expect the unexpected, have a sense of adventure and respect fellow passengers.
www.willowandblair.com is an e-commerce site
2. PASSPORTS AND VISAS
Passport, Visa, and Health requirements are the responsibility of all individual travellers. Visa requirement depends on your passport origin and your destination of travel. Please check your tour details for visa information. If a visa is required, you can obtain one by following the instructions outlined by the travel bureau of your destination. We are happy to provide the services of a trusted visa specialist upon request. All travellers’ passports must be valid for at least 6 months from the date of return. Some countries may require longer. In some instances, it is necessary to have completely blank pages in your passport to allow for entry visas. Visit the passports page for more information. The final responsibility for ensuring documentation is correct is that of the individual traveller.
3. TRAVEL INSURANCE
It is a condition of booking that travellers are adequately insured for the full duration of their tour arrangement in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment, therefore it is mandatory you hold adequate comprehensive travel insurance. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are required to show proof of the travel insurance once the final payment has been made.
4. TRAVEL DOCUMENTS
The Tour Operator does not provide advice on travel documents and makes no representations or warrantees as to the accuracy of completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment, therefore it is your responsibility to obtain information and to have in your possession all the necessary documentation and identification required for entry, departure and travel to each country or region. You must have a passport that is valid 6 months after the last date of travel with the Tour Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are responsible for the full amount of costs incurred because of missing or incorrect documentation. You agree that you are responsible for the full amount of any loss or expense incurred that is a direct result of your failure to be in possession of the correct documentation.
5. BOOKING CONDITIONS
The Tour Operator will not be held responsible for any fees incurred because of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided. As a condition of booking, you must ensure you have provided all the correct information requested by the Tour Operator prior to the date that full payment is due. An administrative fee will be charged for any costs incurred by the Tour Operator because of your failure to provide the required information. If you fail to supply information required by the Tour Operator, the Tour Operator also reserves the right to treat your booking as cancelled and levy any cancellation fees deemed reasonable by the Tour Operator, in its sole discretion.
Prices are per person and are based on a single occupancy with your own hotel room. A 10% deposit is required at the time of booking. Should two people book together at the same time there will be a 20% discount applied and hotel occupancy will be in a twin share room. The 10% deposit is required per person and the invoice will be billed as one account. The published price of a Tour and any products or services offered by the Tour Operator is subject to change at any time, before or after the booking confirmation. However, this is only in instances beyond our control. Every effort will be made to minimise any inconvenience which may occur but takes no responsibility for increases that may arise on any products or services such as transportation costs, fuel costs, dues, taxes, or fees chargeable for services. Should this occur, the Tour Operator will provide notice to you as soon as is reasonably possible. Any surcharge must be paid with the balance of the cost of the tour or within 14 days from the date of the surcharge invoice. Should you wish to cancel or purchase another tour, please let us know in writing.
7. LATE PAYMENT
If payment has not been made by a specific date advised to you, this being the Final Payment due date, all travel services will be automatically cancelled. Should you wish to reinstate the booking a service reinstatement fee of $50 will occur and be added to your invoice. This must be paid in advance to apply for reconfirmation of services.
8. FORM OF PAYMENT
All major Credit or Debit cards are accepted. PayPal is also accepted.
Refunds are processed to the credit card(s) originally used for payment, up to the total amount paid, depending on the date of the cancellation.
10. CANCELLATION (By you)
We completely understand that unexpected circumstances may change your travel plans. That’s why your non-refundable deposit has no expiration date and can be transferred to any future tour at any time.
You may cancel your booking at any point leading up to the tour with written consent from the person who confirmed the booking. The fees associated with cancellation are outlined below. Please note, cancellation will be recorded as the date we receive the written notification.
Days prior to
More than 90 days
Deposit Held (10%)
40% of the total tour price
60% of the total tour price
80% of the total tour price
Within 60 days
100% of the total tour price
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Please ensure that your insurance policy covers the total cost of your holiday for cancellation purposes.
11. REQUIRED DEPOSITS
10% is required at the time of booking.
45% is required 30 days after the booking has been made.
A final 45% is required 60 days after the booking has been made.
Final payment required 60 days prior to the date of the tour.
12. FINAL PAYMENT & ACCEPTANCE OF BOOKING
Deposits merely hold the reservations and do not guarantee prices. Please check prior to your final payment as suppliers may change prices without notice. If a booking is made less than 60 days before the departure date, the full amount must be paid at the time of booking. Should this differ for any reason, the applicable terms will be communicated to you prior to booking and detailed on your invoice. The Tour Operator is not responsible for any charges, which may arise by third parties, or from financial institutions, such as credit card or other payment fees.
13. CANCELLATION (by us) –
In the unfortunate event that Willow & Blair would have to cancel or reschedule your tour, you will be promptly reimbursed in full and your deposit will be returned. We will make every effort possible to safeguard against unexpected cancellations.
Our tours are based upon a minimum number of participants. Cancellation due to lack of numbers will be advised at least 45 days prior to the tour’s departure and you will be refunded in full. Willow & Blair will not be held responsible for any costs relating to the issues and/or cancellation of airline tickets or visa fees.
Meals are specified in each itinerary and are based on the hotel or restaurant buffet or set menu. Beverages are usually not included unless otherwise stated. Every effort will be made to honour special dietary requests submitted on the initial travel form.
15. SPECIAL REQUIREMENTS
If you have any special requests or dietary requirements you must inform us at the time of booking and the Tour Operator will use reasonable efforts to accommodate these special requests or requirements. However, this is not always possible, given the nature of the destinations visited and availability of options outside a planned itinerary. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms, or the contract between you and the Tour Operator, and the Tour Operator is not liable for any failure to accommodate or fulfil such requests.
16. AGE REQUIREMENTS
Anyone under 18 is a minor and must be accompanied by an adult. The booking of a minor is subject to review and approval by the Tour Operator and must have consent of a parent or guardian. The accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel. They will also be responsible for the behaviour, wellbeing, supervision, and monitoring of such minor(s) and accepts these Terms for and on behalf of any minor(s) including all assumptions of risk and limitations of liability. The Tour Operator does not provide care services for minors and expressly denies any responsibility for chaperoning or controlling any minor(s).
17. MINIMUM NUMBERS
There is a requirement of a minimum number of participants on all tours. If a tour falls below the minimum number, Willow & Blair reserves the right to offer the tour to be escorted by a local guide upon arrival at our destination, or should Willow & Blair cancel a tour due to lack of numbers, a full refund will be offered, or a transfer to another tour. Should a tour be cancelled Willow and Blair cannot assume any responsibility for any additional costs relating to travel arrangements including travel insurance.
18. BOOKING ON BEHALF OF OTHERS
By booking on behalf of another person or persons, you are deemed to be the designated contact person for every participant included on that booking. Payments due, changes or cancellations will be communicated through you on behalf of these participants. You represent and warrant that you have obtained all required consents and you are responsible for verifying that any information you provide on behalf of other participants is complete and accurate. The Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
19. TRAVELERS WITH DISABILITY
Tour participants requiring any form of assistance, including travellers with physical disabilities, sights, or hearing impairments, are required to notify Willow & Blair prior to reservation for review and our agreement. For the successful operation of the tour as well as for personal safety, if notification was not provided and should the tour be unsuitable, expenses including cancellation fees and/or costs for alternate travel plans will be borne by the passenger. We recommend that you select a trip that is suitable to your physical capacities.
20. OPTIONAL GROUP ACTIVITIES
There may be optional group activities not included in the itinerary during free time and we may provide you with information about activities and excursions through a brochure or on our website, or when you are on the Tour, that are available in the area you are visiting. We have no involvements in any such activities or excursions that are neither run, supervised, or controlled in any way by us. Local operators or other third parties, who are entirely independent of us, provide them. We cannot guarantee accuracy at any time of information given in relation to such activities or excursions and the cost of these excursions will be your responsibility.
21. GROUP HARMONY
Willow & Blair reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible. There will be no illegal drugs tolerated on any trips. Possessing or using drugs not only contravenes the laws of the land but also puts the rest of the group at risk. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be borne by the passenger. All unused services are non-refundable.
22. GIVE-BACK TOURS
In a joint intuitive with Souljourn Yoga, the Give-Back tours focus on giving back to the community and shared experiences. Souljourn Yoga is a non-profit organisation and tour bookings are made through Souljourn Yoga’s website. On booking this tour you are agreeing to Soulijorn Yoga’s Terms and Conditions and will be invoiced directly from Soulijourn Yoga.
As Souljourn Yoga is a registered US 501(C)3 company, funds need to be deposited through their account. For every participant booked on one of the tours a tax-deductible donation of $300-$500 is included in the tour price. The accommodation on these tours may be less than 4 stars.
23. CHANGES / CHANGES TO ITINERARY
While it is the Tour Operators intention to adhere to the itineraries as described, on occasion it may be necessary or desirable, to make alterations, therefore the information given may differ slightly to that provided. In its sole discretion, Willow & Blair may update an itinerary at short notice. The Tour Operator will provide notice to you as soon as is reasonably possible. You acknowledge that you are responsible for keeping up to date on the specific details of your tour and any other products or services associated with the Tour. You are responsible for checking the Tour Operators website at least 72 hours prior to departure. Some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route. The order and timing of included activities in each location may also vary from time to time. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the Tour Operator. If such expenses arise from a change of itinerary, the Tour Operator is not liable for your failure to prepare adequately for travel and unforeseen circumstances, which may arise during travel. The Tour Operator will not be liable for any indirect and / or consequential losses associated with any changes to a booking or itinerary.
24. FLEXIBILITY & UNUSED SERVICES
The route, schedules, accommodations, activities, amenities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Tour Operator. These unforeseeable circumstances may include but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties. No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of the Tour Operator, including your removal from a Tour because of your negligence or breach of these Terms. You acknowledge that travel on a Tour requires flexibility and that you will permit reasonable alterations to products, services, or itineraries by the Tour Operator.
25. HEALTH REQUIREMENTS
Health requirements are the responsibility of all individual travellers. A doctor can provide expert advice about health risks at your destination, including vaccines you might need and any other medication you need to take. Required inoculation, if any, must be recorded on a valid vaccination certificate and carried with you for proof where required. Further information and recommendations may be obtained from www.who.int/en/. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger and/or your travel insurer.
26. REQUIRED MEDICAL INFORMATION
Medical Forms are mandatory for certain tours. You are responsible for assessing whether a Tour is suitable for you. If you have any pre-existing medical conditions which may impact your ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you should consult your physician to confirm your fitness for travel and participation in any planned activities. You must return a Medical Form, signed by a licensed and practicing Heath Provider to the Tour Operator prior to or at the time of final payment for the applicable booking. Travel with Tour Operator may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country.
27. ASSUMPTION OF RISK
You acknowledge that any of our Tours may involve a degree of personal risk and that medical services or facilities may not be readily available or accessible during the Tour, which you are participating. You also acknowledge and consent that Willow & Blair may have to arrange any emergency medical treatment and hospitalisation necessary while you are participating on a Tour. You hereby accept and assume full responsibility of all risks of illness, injury, or death, or of the negligence of Willow & Blair, and agree to release Willow & Blair from all claims of third party negligence.
If you have a complaint about your Tour please inform your Tour Operator or our local representative at the time in order that they can attempt to rectify the matter. We will always endeavour to assist and resolve any problem that may arise on your Tour. If satisfaction is not reached through these means then we must have the opportunity to investigate and rectify the problem. In the unlikely event that matters cannot be resolved to your satisfaction, please notify Willow & Blair within 28 days of your travel.
30. SAFETY/ SAFETY STANDARDS
We recommend that you check your government’s advice for the latest travel information before departure as many national governments provide a regularly updated advice service on safety issues involved with international travel. For information and further reading regarding the safety and security within a given country please check out the Foreign and Commonwealth Office website of your home country.
Please use your own good judgment when selecting an activity in your own free time. We strongly recommend ensuring your travel insurance covers all activities on your tour. It is recommended to stay in small groups and to take taxis to and from restaurants, or during night-time excursions. Water based activities have an element of danger. We recommend only participating in water based activities when accompanied by a guide(s). Swimming, including snorkelling, is always at your own risk. We accept that seat belts are not readily available on all the transport we take. Where available, we expect our travellers to use them. Licensed motorbike taxis (riding as a passenger with a licensed local driver) may be an available form of transport in some areas. Please check the terms of your travel insurance before taking a motorbike taxi, as many will exclude motorbike injuries unless they are licensed riders. Many hotels have safety deposit boxes; it is recommended that you make use of these if available. It is also recommended to make the use of a money belt or neck wallet while travelling for the safe keeping of your passport, cash, and other valuable items.
31. ELECTRONIC COMMUNICATION
Visiting or sending emails to Willow & Blair constitutes electronic communications. You consent to receive electronic communications and agree that all notices, disclosures, agreements, and other communication we provide to you electronically satisfy any legal requirement.
32. APPLICABLE LAW
The laws applicable to use of the Website and to disputes arising out of the Website for any Tour, product, or service, are the laws applying in the State of Victoria, Australia. If you access the Website from outside Australia, you are also responsible for ensuring compliance with all applicable laws in the place where you are located.
33. RELEASES FROM LIABILITY
Willow & Blair is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience relating to any of its services or third-party goods or services. Willow & Blair will not be liable for any loss, death, injury, or damage, which you may suffer (directly or indirectly) in connection, or arising out of your participation in a Tour, or to any breach of the Terms and Conditions. You release us and our officers, employees, agents, and affiliates from any liability and waive any claims you may have against us arising out of or relating to your participation in a Tour.
34. VOLUNTARY PARTICIPATION
You acknowledge that you have voluntarily applied to participate on the Tour chosen and have read and accepted the description of the Tour as it appears on the Willow & Blair website and any other information which may be contained in the application.
35. KNOWING AND VOLUNATARY EXECTUION
After carefully reading the Terms and Conditions and booking information of Willow & Blair, and fully understanding its contents, you acknowledge by ticking the passenger agreement box, that you are agreeing to Willow & Blair’s Booking Terms and Conditions and agree to release them from any liability, Assumption of Risk and Binding Arbitration Clause for yourself and any member of your party.
36. PHOTOGRAPHIC RELEASE / IMAGES AND MAREKTING
We, or other participants, may take video and images of you while participating in any Tour and that these may be used in brochures, in our advertising or on our website. All participants of Willow & Blair Tours authorise us to use his/her image (such as a photograph, videotape, film, or picture) and you grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. If you do not wish for this to happen, please notify us in writing.
37. LINKS TO THIRD PARTY SITES / THIRD PARTY SERVICES
Willow & Blair may provide links to third-party websites as a convenience to users of the website. These linked sites are not under our control, and we cannot accept responsibility for the contents of these sites. Willow & Blair does not endorse, recommend, or approve any third-party website and will have no liability to any entity for the content or use of the content available through such a hyperlink. By using products or services made available by third-party sites, which are linked from the Willow & Blair website, you hereby acknowledge and consent that Willow & Blair may share such information and data with any third-party with whom Willow & Blair has a contractual relationship to provide the requested product, service, or functionality.
38. NO UNLAWFUL OR PROHIBITED USE / INTELLECTUAL PROPERTY
As a condition of your use of the Willow & Blair Site, you warrant to Willow & Blair that you will not use the Site for any purpose that is unlawful or prohibited by these terms, conditions, or notices. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. You may not use the Willow & Blair Site in any manner which could damage, disable, overburden, or impair the Willow & Blair website. Your use of the Site does not entitle you to make any unauthorised use of any protected content and you will not delete or alter any proprietary right or attribution notices in any content. You will use the protected content solely for your personal use. You agree that you do not acquire any ownership rights in any protected content.
39. INTERNATIONAL USERS
The Service is controlled, operated, and administered by Willow & Blair from our offices in Australia. If the Service is accessed from a location from outside of Australia you are then responsible for compliance with all local laws. You agree that you will not use the Willow and Blair Site in any manner prohibited by any applicable laws, restrictions, or regulations of that country.
You agree to indemnify, defend, and hold harmless any staff, officers, directors, employees, agents and third parties of Willow & Blair for any losses, costs, liabilities, and expenses relating to or arising out of your use of or inability to use the Site or Services, or any postings made by you. Your volition of any terms of this agreement or of any rights of a third party, or any applicable laws, rules or regulations, Willow & Blair reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Willow & Blair asserting any available defences.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Australian Laws, conducted by a single neutral arbitrator and administered by the Australian Arbitration Laws (acia.orga.au), or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having authority. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims regarding these Terms and Conditions or any disputes arising because of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Australian Arbitration Laws governs the interpretation and enforcement of this provision. The entire dispute, including scope and enforceability of this arbitration provision. shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
42. CLASS ACTION WAIVER
Any arbitration under these Terms and Conditions will take place on an individual basis unless both you and Willow & Blair agree otherwise. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Class arbitrations and class/representative/collective actions will not be permitted. The parties agree that a party may bring claims against the other only in each individual capacity, and not as a plaintiff or class member in any putative class, collective and/or representative processing, such as in the form of a private attorney general action against the other.
43. LIABILITY DISCLAIMER
Information, software, products, and services may change on the site at any time. This may be due to improving and/or up dating of the Site, or from inaccuracies or typographical errors. Willow & Blair and/or its Suppliers make no representations about the reliability, availability and accuracy of the information contained on the Site. To the maximum extent permitted by Applicable Law, in no event shall Willow & Blair and/or its Suppliers be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever without limitation, for the loss of use, data or profits in any way connected to the performance of the Site. This includes the delay or inability to use the Site or related Services, the provision of or failure to provide Service, for any information, software, products, services, and related graphics obtained through the Site, or arising from the use of the Site.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Willow & Blair, and that Willow & Blair, in its sole discretion, reserves the right to terminate your access to the Site because of this agreement and the related services or any portion thereof at any time, without notice, to the maximum extent permitted by law. Unless otherwise specified, this agreement constitutes the entire agreement between the user and Willow & Blair with respect to the Site and it supersedes all prior or coexisting communications and proposals, whether electronic, oral, or written, between the user and Willow & Blair with respect to the Site.
44. THE TOUR OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
The Tour Operator may collaborate with Third Party Suppliers to provide you with some or all the components of your booking. Third Party Suppliers may also use the services of local operators and sub-contractors. The Tour Operator is not liable and will not assume responsibility for any claims, losses, damages, costs, or expenses arising from, or acts or omissions, whether negligent or otherwise, out of loss of enjoyment, distress, frustration, upset, disappointment or inconvenience resulting from an omission of any third party or any independent contractors.
45. CHANGES TO TERMS
Willow & Blair periodically review the Terms and Conditions and reserves the right, in its sole discretion, to change the Terms and Conditions at any time. The most current version of the Terms and Conditions will supersede all previous versions. Willow & Blair encourage you to periodically review the Terms and Conditions to stay informed of our updates. We welcome any questions or comments you may have by contacting Willow & Blair.
46. FORCE MAJEURE
Force majeure constitutes any event, which our suppliers or we could not, with all care, foresee or avoid. Such events may include political disputes, acts of war, threat of war, riots, terrorist activities, border closures, industrial action, technical problems with machinery, transport or equipment, government intervention, natural disaster, fire or explosion, extreme weather, and acts of God. The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay, or the loss of detriment to person or property, or financial costs both direct and indirect incurred.
Should any of these Terms be so broad as to be unenforceable, the invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
48. CONTRACT PARTIES AND SUCCESSORS
These Terms will be binding and will inure to the benefit upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns.